Policies & procedures

Accessibility

My treatment room at The Modern Massage is only accessible by stairs. There is another treatment room on the ground floor of the building and I am happy to arrange accommodations for this room with advance notice. If you would like to request an appointment on the ground floor, just send me a message before scheduling your appointment.

covid-19

Masks are not required in the office at this time. I wear a KN95 mask during all intraoral massage sessions and during other sessions upon request. The treatment room is equipped with a HEPA air purifier and runs during office hours. If you have come in contact with COVID-19 before your appointment, you are encouraged to follow the CDC’s recent guidelines on self-isolation and cancel any upcoming appointments as needed.

Note: The ground floor of this office is a shared space and the other tenant’s policies may differ from my own. Please reach out if you would like to speak more about our COVID-19 policies and procedures. Stay safe!

Gift Cards

Gift certificates are valid for one year after purchase and are nonrefundable. Appointments scheduled via gift certificate are subject to the same availability parameters as normal appointments and must be redeemed during office hours in an available appointment slot. Available appointments tend to fill up ~ 4 weeks in advance. Please keep this in mind when purchasing a gift card for another or when your gift certificate is approaching its expiration date.

parking

Free, on-site parking is available in the Parkway Plaza office park.

Payments

A valid credit or debit card is required to book your appointment. Final payment is due after services have been rendered. I accept cash, Visa, and Mastercard payments and do not accept checks or health insurance at this time. Gratuities will not be accepted.

CAncellations & no-shows

24 hour notice is required to cancel or reschedule appointments. Those who do not show up for their appointment or cancel/reschedule on the day of their appointment will be charged in full for the session scheduled (payments for late cancellations are charged to the credit or debit card on file).

Late Arrivals

Appointment times are as scheduled and cannot be extended beyond the scheduled time to accommodate late arrivals. Regardless of the length of the treatment given, you will be responsible for paying the full price of the session scheduled. I ask that you arrive at least 5 minutes early to your scheduled appointments.

sexual misconduct

I operate a zero tolerance policy for any form of sexual harassment in the workplace. All incidents will be treated seriously. Any sexually suggestive remarks, advances, or unwanted touching will result in immediate termination of the session.